Privacy Policy

When you book an appointment online

• Contact details: your full name, phone number and email address, and your company's name if you book fleet service for a business.
• Your vehicle, or each vehicle in a fleet booking: its VIN, and its license plate if you choose to give it. The VIN is sent to the U.S. National Highway Traffic Safety Administration's public decoder, which returns the year, make, model, engine size and similar details that we store with the booking. Nothing else about you is sent with it.
• Service location: the street address, apartment or suite, city, state and ZIP code, plus the map coordinates Google Maps returns for that address.
• Scheduling and pricing: the date and time window you choose, any add-ons (air filter, wiper blades), the estimate and its line items, the amount charged and when, and the appointment's status.
• Payment references: the IDs Stripe gives us for your Stripe customer record, the saved card, the card setup and each payment. Your card number is entered into Stripe's own payment fields and never reaches our servers.
• Notes our technician adds about the vehicle or the service, and when we told you we were on the way.

When you call or email us

• If you book by phone, we enter the booking for you. No card is saved for a phone booking, your email address and service address are optional, and the VIN can be replaced by the vehicle's year, make, model and engine size.
• Every new booking also sends an alert email to our business mailbox with your name, phone number, email address, service address and vehicle.
• Emails you send us stay in our business mailbox.

When you visit the website

• Our servers log each request: your IP address, browser user agent, the page or address requested (including anything in it, such as the VIN looked up while booking), and any error.
• Google Analytics records pages viewed, browser and device details, an approximate location, and a cookie holding a random identifier, so we can learn which pages and services people find most useful. Google uses your IP address to estimate that location but does not store it, and nothing it reports tells us who you are. Opt out at any time with the Analytics link in the footer. It never runs on the password-reset page, whose link carries a one-time token.

Staff accounts

• The site has no customer accounts: you book as a guest. Only our own staff can sign in, and their accounts hold their name, email address, optional phone number and address, and a salted hash of their password.

Book, schedule and perform your service, and contact you about it

Confirmation email, an "on our way" email when you are next, and your phone number so we can reach you about the appointment.

Plan the day's route

Google Maps turns your address into coordinates and orders each booking window by driving distance; the travel cost on your estimate comes from that route.

Take payment and send your receipt

Your card is saved through Stripe when you book and charged only when the service is complete. We then email you a receipt naming the amount and the card.

Keep business, tax and accounting records

Completed appointments feed our revenue and expense reports.

Keep the website secure and working

Server logs, and limits on how many requests one visitor can make.

Understand how visitors use the website

Google Analytics, unless you opt out.